Cart (0)
English en
  • English en
  • 日本語 ja


Refund policy

RETURNS

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. If 30 days have gone by since your purchase, unfortunately we ca n’t offer you a refund or exchange.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Additional non-returnable items:
--Gift cards
--Downloadable software products

Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at shop@hauolioceanstyle.com

Refunds (if applicable)
We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

There are certain situations where only partial refunds are granted (if applicable)
--Book with obvious signs of use
--CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
--Any item not in its original condition, is damaged or missing parts for reasons not due to our error
--Any item that is returned more than 30 days after delivery

Late or Missing Refunds (if applicable)
If you have n’t received a refund yet, first check your bank account again.  Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you ’ve done all of this and you still have not received your refund yet, please contact us at shop@hauolioceanstyle.com

Sale Items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded

Shipping
To return your items, y
ou will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $ 75, you should consider using a trackable shipping service or purchasing shipping insurance. We do n’t guarantee that we will receive your returned item.